Refund policy

 

Return Policy

Thank you for shopping at Like A Log Ltd. We are committed to ensuring your satisfaction. If you find yourself dissatisfied with your purchase due to a fault or defect, we are here to assist you.

Our return policy lasts for 14 days, during which you can request a return for any faulty items. This policy is applicable to all products purchased directly from Like A Log. To initiate a return, you have 14 days after receiving your item to contact us with your request.

Eligibility for Return

To qualify for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exceptions / non-returnable items

Certain types of items are exempt from being returned. These include custom products (such as special orders or personalised items) and personal care goods (such as mouth tape). For hygiene and safety reasons, mouth tape can only be returned if it is faulty. Please contact us if you have questions or concerns about your specific item.

Refunds:

1. Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item.
2. Post-inspection, you will be promptly notified regarding the status of your refund.
3. If approved, the refund will be processed to your original payment method.
4. The credit will appear within a number of days, subject to your card issuer’s policies.

Shipping:

1. Return shipping costs are the responsibility of the customer and are non-refundable.
2. Should you receive a refund, the cost of return shipping will be deducted from it.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us promptly to organise a replacement or refund.

Contact Us:

For queries regarding item returns, please contact us at:

Email: info@likealogco.com